Shipping

All online orders will be dispatched with the courier partners Sendle or Direct Freight Express.
If no one is available to sign at the premises, the parcel will be left in a safe area outside.
If there is nowhere safe for the courier to place the item, a card will be left and the parcel will be taken to the nearest courier depot.
You will be responsible for collecting the parcel from that depot or paying any additional charge for re-delivery.

If your parcel is required urgently – Please write a note when checking out in the notes to buyer section saying – Send with Direct Freight Express.
Note, this may come at an extra charge, but will have a better chance at arriving before Xmas.

Tracking Your Order

If the courier’s name is not clearly stated on your order confirmation email – use the below key to find out who your parcel was sent with.
-If the tracking number begins with 3199700….. Your order has been shipped with Direct Freight Express (example 3199700175432).
http://www.directfreight.com.au/

-If the number is 7 letters or numbers long and begins with the letter S (example: SM6NXYG), your parcel was despatched with Sendle.
https://try.sendle.com/en-au/tracking

For any further tracking updates or questions, feel free to email sales@oceansouth.com.au

DELIVERY TO A P.O. BOX

Unfortunately, we are unable to deliver to a P.O. BOX. or a Locked Bag

REMOTE LOCATIONS & ISLANDS

Some Remote Locations and Islands may not be serviced by standard delivery and an additional shipping charge may be incurred.
If this is the case, we will contact you and advise you of any additional charge there may be.

 

Returns

If for some reason you have a concern with your order, please make contact with us immediately so the matter can be resolved.

All prices in our store include GST and a Tax Invoice will be included with your order.

YOUR DELIVERY ADDRESS

Please make sure the address you provide to us is complete and includes a Post Code, House Number, Unit Number, etc. Should this delivery address be incorrect/incomplete, a re-delivery charge may apply should the item be returned to us. We are not liable for goods that are lost due to an incorrect address.

We suggest to customers that if no one is home during the day then provide a business address for delivery so your order is not delayed.

CHANGED YOUR MIND

If you do change your mind about your purchase, we may offer an exchange, credit, or refund:

• Please contact us within 30 days of purchasing the item
• The goods have not been used and are in a saleable condition
• You must return the goods to us at your expense within 7 days of contacting us

FAULTY PRODUCT

Should any of the products you purchase from our store be faulty or damaged:

• Please make contact with us as soon as possible so we can work with you to find an answer to the problem
• We do offer a refund, replacement, or credit for these goods if you contact us within 30 days of the purchase date
• If we need the item to be returned or photographs are sent to us, we will advise you when you contact us

WARRANTY

• All Oceansouth products come with a one year manufacturers warranty. To make a warranty claim, please email sales@oceansouth.com.au with a dated proof of purchase and images of what is damaged/faulty.
• When claiming a warranty, please note that any modifications made by a customer to our product will void any warranty. Also general wear and tear, over time is not to be claimed as a valid warranty.
• Oceansouth will repair or replace products or parts of a product that prove to be defective because of improper material or workmanship, under normal use and maintenance. Claims for warranty that have resulted from improper use will not be accepted.

NOT RECEIVED YOUR ITEM

If your item has not arrived in the time frame outlined in our Shipping section (shipping time is calculated from the day following notification that your item has been shipped, only WEEKDAYS Monday-Friday, Saturday and Sunday excluded), please contact us.

Please ensure you have the following information available and have also followed the following steps below:

• Your full delivery address, and it is correct
• The purchase date of the transaction
• You have checked with Neighbours or with the Post Office for PO Boxes
• You agree to return any replacement item should your order arrive later